Refund policy

Returns & Refunds

We want you to feel good about your purchase from Hart & Crew Co. If you need to request a return, please contact us within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which it was received. Please do not send any item back without contacting us first, as return instructions and the return address may vary by product.

Damaged, defective, or incorrect items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue and help arrange a replacement or refund when applicable.

Non-returnable items

For health and hygiene reasons, certain opened or used personal-care, feeding, or hygiene-related items may not be eligible for return. Items marked final sale are also non-returnable unless they arrive damaged or incorrect.

Return shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. Because orders may begin processing shortly after purchase, cancellation cannot be guaranteed once an order has been submitted for fulfillment.

Questions?

Please contact us through our Contact page with your order number and any questions about a return or refund.